Terms of service

Dongeun

Terms of service

Article 1. Purpose

The terms and conditions aim to stipulate the rights, obligations, and responsibilities of cybermalls and users in using Internet-related services (hereinafter referred to as "services") provided by the Dongeun Co., Ltd cyber-mall (hereinafter referred to as the “mall”) operated by the Dongeun Co., Ltd company (e-commerce business operator).

※ 「These terms and conditions apply mutatis mutandis to e-commerce using PC communication, wireless, etc., unless it goes against its nature.」

Article 2. Definition

01 “Mall” refers to a virtual business place set up so that the Dongeun Co., Ltd company can trade goods or services using information and communication facilities such as computers to provide goods or services (hereinafter referred to as “goods, etc.”) to users; It is also used in the sense of a business operator that operates a cyber-mall.

02 “Users” refer to members and non-members who access the “mall” and receive services provided by the “mall” in accordance with these terms and conditions.

03 “Member” refers to a person who has registered as a member in the “mall” and can continuously use the services provided by the “mall”.

04 ‘Non-member’ refers to a person who uses the service provided by the “mall” without registering as a member.

Article 3. Stipulation, Explanation and Revision of Terms and Condition)

01 “Mall” shall post the contents of the terms and conditions, the name of the representative, the address of the business office (including the address where consumer complaints may be addressed), phone number, fax number, e-mail address, business registration number, online marketing business declaration number, and Chief Privacy Officer on the initial service screen (front) of 00 Cyber Mall so that users can easily recognize. However, the contents of the terms and conditions may be viewed by the user through the linked screen.

02 Before the user agrees to the terms and conditions, the “mall” shall provide a separate connection screen or pop-up screen so that the user can understand important details such as subscription withdrawal, delivery responsibility, and refund conditions as stipulated in the terms and conditions.

03 "Mall" shall amend this terms and conditions to the extent that it does not violate related laws such as the [ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.], [ACT ON THE REGULATION OF TERMS AND CONDITIONS], [FRAMEWORK ACT ON ELECTRONIC DOCUMENTS AND TRANSACTIONS], [ELECTRONIC FINANCIAL TRANSACTIONS ACT], [DIGITAL SIGNATURE ACT], [ACT ON PROMOTION OF INFORMATION AND COMMUNICATIONS NETWORK UTILIZATION AND INFORMATION PROTECTION], [ACT ON DOOR-TO-DOOR SALES], and [THE FRAMEWORK ACT ON CONSUMERS].

04 In case of the “Mall” amends these Terms and Conditions, the date of application and the reason for the amendment shall be specified and notified along with the current Terms and Conditions on the initial screen of the “Mall” from 7 days before the effective date to the day before the effective date. However, if the contents of the terms and conditions are changed unfavorably to the user, it is notified with a grace period of at least 30 days in advance. In this case, the "Mall" clearly compares the contents before and after the revision and displays them in an easy-to-understand manner for users.

05 In case of the “Mall” amends these Terms and Conditions, the date of application and the reason for the amendment shall be specified and notified along with the current Terms and Conditions on the initial screen of the “Mall” from 7 days before the effective date to the day before the effective date. However, if the contents of the terms and conditions are changed unfavorably to the user, it is notified with a grace period of at least 30 days in advance. In this case, the "Mall" clearly compares the contents before and after the revision and displays them in an easy-to-understand manner for users.

06 Matters not stipulated in these terms and conditions and interpretation of these terms and conditions shall be governed by [ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.], [ACT ON THE REGULATION OF TERMS AND CONDITIONS], and the consumer protection guidelines stipulated by Fair Trade Commission, related laws or commercial practices in electronic commerce.

Article 4. Provision and Change of Service

01 “Mall” performs the following tasks.

1) “Mall” performs the following tasks.
2) Delivery of goods or services for which a purchase contract has been concludedbr 3) Other tasks determined by the “Mall”

02 The “Mall” may change the content of goods or services to be provided according to future contracts in the event of out-of-stock of goods or services or changes in technical specifications. In this case, the contents of the changed goods or services and the date of provision shall be specified, and the contents of the current goods or services shall immediately be notified to the place where they were posted.

03 If the contents of the service contracted with the user to be provided by the “Mall” are changed due to reasons such as out of stock of goods or changes in technical specifications, the reason shall be immediately notified to the address where the user can be notified.

04 In the case of the preceding paragraph, the “Mall” compensates the user for damages caused by this. However, this is not the case if the “Mall” proves that there is no intention or negligence.

Article 5. Suspension of Service

01 The “mall” may temporarily suspend the provision of services in the event of maintenance, replacement, or breakdown of information and communication facilities such as computers, or interruption of communication.

02 “Mall” compensates for damages suffered by users or third parties due to the temporary suspension of the provision of services for the reasons set out in Paragraph 1 above. However, this is not the case if the “Mall” proves that there is no intention or negligence.

03 In the event that the service cannot be provided due to conversion of business item, abandonment of business, integration between companies, the “Mall” shall notify the user in the manner stipulated in Article 8 and compensate the users according to the conditions initially presented by the “Mall.” However, if the “Mall” does not notify the compensation standards, the mileage or reserve of the users shall be paid to the user in kind or in cash corresponding to the currency value used in the “Mall”.

Article 6. Membership

01 Users apply for membership by filling in member information according to the registration form set by the “Mall” and expressing their intention to agree to these terms and conditions.

02 “Mall” registers as a member among users who have applied for membership as described in Paragraph 1, unless they fall under any of the following subparagraphs.

1) In case of the applicant for membership has previously lost his or her membership qualifications pursuant to Article 7 (3) of this Agreement; However, exceptions are made when 3 years have passed since the loss of membership under Article 7 (3) and when the user has obtained approval for membership re-registration from the “Mall”.
2) In case of false, omission or error in the registration details
3) In case that it is judged that registering as a member is significantly disrupted by the technology of the “Mall”

03 The time of establishment of the membership contract is when the consent of the “Mall” reaches the member.

04 If there is a change in the information registered at the time of membership registration, the member shall notify the “mall” of the change within a reasonable period by modifying member information on the website.

Article 7. Membership withdrawal and Loss of Qualifications

01 Members can request withdrawal from the “Mall” at any time, and the “Mall” will immediately process the membership withdrawal.

02 If a member falls under any of the following reasons, the “Mall” may restrict or suspend membership.

1) In case of registering false information when applying for membership
2) If the member does not pay the debts borne by the member in relation to the use of the “Mall” or the price of goods purchased using the “Mall”
3) In case of threatening the order of e-commerce, such as interfering with other people's use of the "mall" or stealing the information
4) In case of using the “Mall” to conduct an act prohibited by laws or these terms and conditions or contrary to public order and morals

03 After the “Mall” restricts and suspends membership, if the same action is repeated twice or more or the cause is not corrected within 30 days, the “Mall” may lose membership.

04 If the “Mall” loses membership, membership registration is cancelled. In this case, the member is notified and given an opportunity to explain by setting a period of at least 30 days before the membership registration is cancelled.

Article 8. Notification to Members

01 When the “Mall” notifies the member, the member may make a prior agreement with the “Mall” to the designated e-mail address.

02 The “Mall” may replace individual notices by posting on the bulletin board of the “Mall” for more than one week in case of notification to many numbers of unspecified members. However, individual notices are given for matters that have a significant impact on the member's own transaction.

Article 9. Purchase Application and Consent to Provision of Personal Information

01 A user of the “Mall” applies for a purchase in the “Mall” by the following or similar methods, and the “Mall” shall provide each of the following information in an easy-to-understand manner to the user when applying for a purchase.

1) Searching and selecting of goods, etc.
2) Entering the recipient's name, address, phone number, e-mail address (or mobile phone number), etc.
3) Confirmation of the contents of the terms and conditions, the service with limited right to withdraw the subscription, and the burden of expenses such as the delivery fee and installation fee
4) Indication of the user’s agreement to these terms and conditions, as well as confirmation or rejection of the above items (eg. by clicking the mouse)
5) Consent to purchase application for goods, etc. and confirmation of this, or confirmation of “Mall”
6) Selection of payment method

02 If the “Mall” needs to provide the buyer’s personal information to a third party, 1) the person receiving the personal information, 2) the purpose of using personal information by person receiving the personal information, 3) the items of personal information to be provided, 4) the period of retention and use of personal information of the person receiving personal information must be notified to the purchaser (the same applies when the matters for which consent has been obtained are changed.)

03 If the “Mall” entrusts a third party with the handling of the personal information of the buyer, 1) the person to whom the personal information is consigned, 2) the details of the consignment of handling personal information shall be notified to the buyer and receive consent from the buyer. (the same applies if the matters for which consent has been obtained are changed.) However, if it is necessary for the performance of the contract for service provision and is related to the improvement of the buyer's convenience, by notifying through the personal information handling policy in the manner stipulated in the [ACT ON PROMOTION OF INFORMATION AND COMMUNICATIONS NETWORK UTILIZATION AND INFORMATION PROTECTION], there is no need to go through notification and consent procedures.

Article 10. Establishment of Contract

01 The “Mall” may not accept the purchase request as in Article 9 if it falls under any of the following subparagraphs. However, in the case of entering into a contract with a minor, it is necessary to notify that the minor or his/her legal representative may cancel the contract if the consent of the legal representative is not obtained.

1) In case of false, omission, or error in the application details
2) In case where a minor purchases goods and services prohibited by the Youth Protection Act, such as tobacco and alcohol
3) In case it is judged that accepting other purchase requests is significantly impeded by the "Mall" technology

02 The contract is deemed to have been established when the consent of the “Mall” reaches the user in the form of a receipt confirmation notice in Article 12(1).

03 In the expression of consent of the “Mall”, information on the confirmation of the user’s purchase application and availability of sale, correction or cancellation of the purchase application must be included.

Article 11. Method of Payment

The method of payment for goods or services purchased from the “Mall” can be made by any of the following methods available. However, the “Mall” shall not collect any nominal fee in addition to the price of goods for the payment method of the user.

1) Various account transfer methods such as phone banking, internet banking, and mail banking
2) Various card payment methods such as prepaid cards, debit cards, and credit cards
3) Online deposit without a bankbook
4) Payment by electronic money
5) Payment upon receipt
6) Payment by points paid by the “Mall” such as mileage
7) Payment by gift certificate contracted with the “Mall” or accepted by the “Mall”
8) Payment by other electronic payment methods

Article 12. Notification of Receipt Confirmation Change and Cancellation of Purchase Application

01 "Mall" notifies the user of receipt confirmation when there is a purchase request from the user.

02 The user who received the acknowledgment notice may request to change or cancel the purchase application immediately after receiving the acknowledgment notice if there is any discrepancy in expression of intention. If there is a user's request before delivery, the "Mall" shall process it according to the request without delay. However, if the payment has already been made, the provisions regarding withdrawal of subscription in Article 15 shall apply.

Article 13. Supply of Goods

01 "Mall" takes other necessary measures such as customization and packaging so that the goods can be delivered to the user within seven days of the order unless there is a separate agreement with the user regarding the timing of supply of goods. However, if the “Mall” has already received all or part of the payment for goods, measures shall be taken within three business days from the date of receipt of all or part of the payment. In this case, the “Mall” takes appropriate measures so that the user can check the supply procedure and progress of goods.

02 “Mall” specifies the delivery method, the person responsible for the delivery cost for each means, and the delivery period for each means for the goods purchased by the user. If the “Mall” exceeds the contracted delivery period, it must compensate the user for damages. However, this is not the case if the “Mall” proves that there is no intentional negligence.

Article 14. Refund

If the product requested by the user cannot be delivered or provided due to out of stock, the “Mall” shall notify the user of the reason without delay. And if the “Mall” has received payment for good in advance, “Mall” shall refund or take necessary measures within 3 business days from the date of receipt of the payment.

Article 15. Withdrawal of Subscription

01 Users who have signed a contract with "Mall" on the purchase of goods may withdraw their subscription within seven days from the date of receipt of the written contract under Article 13(2) of [ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.] (If the goods are received later than the time of the notification, it refers to the date on which goods are supplied or the supply of goods started). However, if the [ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.] stipulates otherwise regarding the withdrawal of subscription, the provisions of the same Act shall apply

02 The user shall not return or exchange the received goods if they fall under any of the following situations.

1) In case the goods are lost or damaged due to reasons attributable to the user (however, if the packaging is damaged to check the contents of the goods, the subscription may be withdrawn)
2) In case the value of goods has significantly decreased due to the user's use or partial consumption
3) In case the value of goods has significantly decreased to the extent that resale is difficult due to the passage of time
4) If it is possible to reproduce goods with the same performance and the original packaging of goods is damaged

03 In case of Paragraph 2(2) or (4), if the "Mall" does not specify in advance the fact that the withdrawal of subscription is restricted in a place where consumers can easily understand or does not take measures such as providing a trial product, the user's withdrawal of subscription is not restricted.

04 Notwithstanding the provisions of Paragraphs 1 and 2, if the content of goods is different from the displayed or advertised content or the contract is performed differently, the user may withdraw his/her subscription within 3 months from the date of supply of the goods, or within 30 days from the date the user becomes aware of the fact.

Article 16. Effect of Withdrawal of Subscription

01 "Mall" refunds the price for goods already paid within 3 business days when goods are returned from the user. In this case, when the "Mall" delays the refund of goods to the user, the delayed interest calculated by multiplying the delay period by the delayed interest rate specified in Article 21(2) of the [ENFORCEMENT DECREE OF THE ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.].

02 In case of refunding the above payment, “Mall” shall request the operator who provided the payment method to suspend or cancel the claim for payment of goods without delay when the user paid for goods by means of payment such as credit care or electronic money.

03 In case of withdrawal of subscription, the cost required to return the supplied goods, shall be borne by the user. The “mall” does not claim a penalty or compensation for damages from the user for reasons such as withdrawal of subscription. However, if the subscription is withdrawn from the reason that the contents of the goods are different from the displayed or advertised contents, or the contract is executed differently as it stipulates, the “Mall” bears the cost necessary to return the goods.

04 If the user has paid the shipping cost when receiving the goods, the “Mall” shall clearly indicate who bears the cost when the subscription is withdrawn so that the user can easily understand.

Article 17. Privacy Protection

01 "Mall" collects minimum personal information to the extent necessary to provide services when collecting user's personal information.

02 "Mall" does not collect information necessary for the fulfillment of the purchase contract in advance when signing up for members. However, this is not the case if minimum specific personal information is collected where identification is required before a purchase contract for the fulfillment of obligations under relevant laws and regulations.

03 When collecting and using the user's personal information, "Mall" shall notify the user of the purpose and obtain consent.

04 "Mall" shall not use the collected personal information for any purpose other than the predetermined purpose, and in the event of a new purpose of use or providing the information to a third party, the user shall be notified of the purpose and obtain consent. However, exceptions are made if the relevant laws and regulations stipulate otherwise.

05 If the “Mall” needs to obtain the user’s consent pursuant to paragraphs 2 and 3, it shall specify or notify in advance the matters stipulated in Article 22 (2) of the [ACT ON PROMOTION OF INFORMATION AND COMMUNICATIONS NETWORK UTILIZATION AND INFORMATION PROTECTION], including the identification of the person in charge of personal information management (affiliation, name and phone number, other contact information), purpose of collection and use of information, information provision-related matters about the third parties (received person, purpose of provision, and content of information to be provided), and the user may withdraw this consent at any time.

06 Users may request to view and correct errors in their personal information possessed by the “Mall” at any time, and the “Mall” is obliged to take necessary measures without delay. If the user requests the correction of an error, the "Mall" shall not use the personal information until the error is corrected.

07 The “Mall” shall limit the number of people handling the user’s personal information to a minimum for the protection of personal information, and the “Mall” is responsible for any damage caused to the user from the loss, theft, leakage, provision, or alteration of the user’s personal information, , including credit cards and bank accounts, to a third party without consent.

08 "Mall" or the third party who received personal information from it shall destroy the personal information without delay when the purpose of collecting or receiving personal information has been achieved.

09 The “mall” does not set the consent box for collection, use, and provision of personal information to be selected in advance. In addition, the “Mall” shall specify in detail the services that are restricted when the user refuses to consent to the collection, use, and provision of personal information, and shall not restrict or reject the provision of services, such as membership registration, on the grounds of refusal of the user's consent for the collection, use, and provision of personal information that is not a mandatory collection item.

Article 18. Obligations of “Mall”

01 The “Mall” shall not engage in acts prohibited by laws and these Terms and Conditions or contrary to public order and morals and shall do its best to provide goods and services continuously and stably as stipulated in these Terms and Conditions.

02 The “mall” must have a security system to protect users’ personal information (including credit information) so that users can safely use internet services.

03 The “Mall” shall be responsible for compensating for damages to users by performing unfair display and advertising acts prescribed in Article 3 of the [ACT ON FAIR LABELING AND ADVERTISING] for products or services.

04 “Mall” does not send advertising e-mails for commercial purposes that users do not want.

Article 19. Obligation for Member ID and Password

01 Except in the case of Article 17, the member is responsible for managing his/her ID and password.

02 Members must not let a third party use their ID and password.

03 If a member recognizes that his/her ID and password are stolen or used by a third party, he/she shall immediately notify the “Mall” and follow the instructions of the “Mall”.

Article 20. User's Obligation Users shall not:

1) Registration of false information when applying or changing information
2) Illegal use of another’s personal information
3) Change of information posted on the “Mall”
4) Transmission or posting of information (computer program, etc.) other than the information set by the “Mall”
5) Infringement of intellectual property rights such as copyrights of “Mall” and other third parties
6) Acts that damage the reputation of the “Mall” or other third parties or interfere with business
7) An act of disclosing or posting obscene or violent messages, images, voices, and other information that goes against public order and morals on the “Mall”

Article 21. Relationship between Connection "Mall" and Connected "Mall"

01 When the primary "Mall" and the secondary "Mall" are linked by hyperlink (e.g., characters, pictures, videos, etc.), the former is called connection "Mall" (website) and the latter is called connected "Mole" (website).

02 Connection "Mall" shall not be liable for transactions made with users due to goods provided independently by the connected "Mall", if specified on the initial screen of the connection "Mall" or on the pop-up screen at the time of connection.

Article 22. Attribution and Restriction on the Use of Copyright

01 Copyright and other intellectual property rights for works created by "Mall" belong to "Mall".

02 Among the information obtained by using the "Mall", The user shall not use the information attributable to the intellectual property rights of the "Mall" for commercial purposes, such as reproduction, transmission, publication, distribution, broadcasting without prior consent from the "Mall".

03 "Mall" must notify the user when using the copyright belonging to the user according to the contract.

Article 23. Settlement of Dispute

01 The “mall” installs and operates a damage compensation processing organization to reflect legitimate opinions or complaints raised by users and compensate for the damage.

02 "Mall" handles complaints and opinions submitted by users preferentially. However, if prompt processing is difficult, the reason and processing schedule will be immediately notified to the user.

03 In the event of a user request for damage relief in relation to an e-commerce dispute between the “Mall” and the user, it may be subject to mediation by the Fair-Trade Commission or a dispute mediation agency commissioned by the city mayor or governor.

Article 24. Jurisdiction and Governing Law

01 Litigation regarding e-commerce disputes between the “mall” and users is based on the address of the user at the time of filing, and if there is no address, the district court having jurisdiction over the place of residence shall have exclusive jurisdiction. However, if the address or residence of the user is not clear at the time of filing, or if the user resides in a foreign country, the complaint shall be submitted to the competent court under the Civil Procedure Act.

02 Korean law applies to e-commerce lawsuits filed between the “Mall” and users.